Frequently Asked Questions

Our pricing is flat-rate and transparent, and the total depends on the dumpster size, the rental duration, the type of debris and the placement requirements, so we quote each job rather than publish a price list. Every quote covers delivery and pickup, the standard rental period and disposal within the included weight limit — typically up to two to three tons on a 10 yard, two to three on a 15, three to four on a 20, four to five on a 30 and five to six on a 40. You always receive a clear price before delivery with no surprise fees. The cost guide explains what moves the number.

Yes. Delivery and pickup, the standard rental period and disposal within the included weight limit are in the flat rate. No hidden fees.

Additional charges may apply for excess weight, extended rental periods or prohibited materials. Going over the included weight can add disposal fees; keeping the container past the rental period adds a daily or weekly fee; and a banned or hazardous item found in the load has to be dealt with separately. We explain the terms up front so there is nothing to find later.

Heavy materials such as concrete, dirt, brick and roofing shingles use up the included weight fast, and concrete, brick and asphalt go in only in limited quantities. Discuss them in advance, keep them separate from light material, use a smaller box for them, and tell us roughly how much there is — we help you stay within the allowance.

Yes. Long-term rentals, multi-dumpster jobs and repeat customers may qualify for discounted pricing, and volume pricing and flexible scheduling are available for contractors, property managers and real estate professionals. Tell us the expected duration and how many containers you need, and we quote the whole job.

Major credit cards and electronic payments, and approved business checks. Payment in full or a deposit may be required before delivery, and business clients and contractors can receive invoices by email. Where an independent provider handles the rental, billing may be handled by that provider, and we tell you on the call.

Yes. Orders may be canceled up to 24 hours before the scheduled delivery time for a full refund. Same-day cancellations, missed deliveries or inaccessible delivery sites may result in service fees to cover operational costs, and approved refunds are typically processed within three to five business days.

If it stays overnight, usually yes — from the fire department, not the town hall. Under the Massachusetts fire code a rubbish container over 6 cubic yards needs a permit from the head of the local fire department unless it is delivered and removed in the same business day (527 CMR 1.00, Table 1.12.8.5), and every size we run is over 6 cubic yards. In Falmouth the permit is obtained by the property or building owner, lessee or generator, and the Fire Department checks that the container is at least 10 feet from the building and not blocking an exit. In Barnstable it comes from the fire district covering the job; in Wellfleet from the Fire Department. A street placement brings the town's own rules on top. The permit guide and your town page cover the details.

It depends on the town. In Falmouth and Barnstable we found no Town permit for a container in a street, so we do not plan on one. Elsewhere the rule is written down: Bourne needs Select Board approval for any dumpster or roll-off on a public way, with a 20-foot clear lane on two-way streets, 10 feet on one-way, and amber lights or reflectors at night (Traffic Rules § 4.5); Mashpee needs the DPW Director's written permission before anything is placed on a Town highway (Bylaw § 150-2); Harwich needs a written licence from the Director of Highways and Maintenance to obstruct any public or private way, driveways excepted (§ 255-1); Chatham bars obstructions in the road layout that block parking or pedestrians (§ 208-16C); Wellfleet needs written Selectboard permission (§§ 204-2, 204-3); Truro needs a Building Commissioner permit to put building materials or rubbish on a town way (§ 1-9-12); and in Provincetown anything construction-related on a street needs Public Safety permission, and blocking a street needs a paid police detail (§§ 11-6-3-2, 11-6-3-1). Tell us when you book and we plan the placement around it.

Not always obvious. Most of Route 28, Route 28A and the Mid-Cape Highway (Route 6) are MassDOT state highway, and state law bars any obstruction on a state highway without MassDOT's written permit (M.G.L. c.81 §21); MassDOT has no permit type for a container, so there the box stays on private property. But a Route 28 or Route 151 address is not automatically state-owned: downtown Falmouth's Main Street and most of Route 151 in Falmouth are town roads, and Hyannis Main Street is a town road, so a container there is a Town of Barnstable matter. Tell us the address and we check the segment.

Because Massachusetts requires a Board of Health permit to transport refuse through a town's streets (M.G.L. c.111 §31A), and every Cape town writes its own version. Falmouth's Board of Health regulation requires a permit before anyone collects solid waste in the Town; Barnstable requires a waste collection permit to collect or transport refuse generated in the Town for pay (§ 202-1); Mashpee licenses dumpster contractors, inspects their trucks and wants each dumpster marked with the contractor's name and phone number (Refuse Regulation §§ 4A, 4E, 4F); and Bourne, Sandwich, Yarmouth, Dennis, Harwich, Brewster, Chatham, Orleans and Eastham all license haulers through the Board of Health. Truro wants Board of Health and DPW permits. Each town page states its rule.

Some towns set them. Falmouth limits the collection of garbage, rubbish and other solid waste to 7 a.m. to 7 p.m. (Town Code § 191-10); Mashpee allows construction and demolition equipment from 7 a.m. to 7 p.m. on weekdays and 8 a.m. to 7 p.m. on other days (§ 120-1C); and in Provincetown, deliveries on Commercial Street between Pearl and Central Streets stop at noon from 1 April to 31 October (§ 13-3-8). We deliver and pick up Monday through Saturday, and do not promise night or Sunday drop-offs.

Our drivers take care during placement to minimize surface damage, and protective boards can be used beneath the container on request. On concrete, asphalt or pavers we recommend plywood or protective boards under the contact points. Keep it off soft ground and grass.

A flat, solid surface such as a driveway or paved area; room for the container — about 12 feet long for a 10 yard, 14 feet for a 15, and about 22 feet for a 20 and up, all about 8 feet wide; clear access for the roll-off truck to back in and set it down; and clear space overhead. Keep it off sidewalks, utilities and drainage areas, and move cars, trailers and bins before the drop.

Every town on Cape Cod: Falmouth, Mashpee, Bourne and Sandwich; Barnstable with its villages of Hyannis, Osterville, Centerville and Cotuit, Yarmouth and Dennis; and Harwich, Brewster, Chatham, Orleans, Eastham, Wellfleet, Truro and Provincetown — each with its own page. The complete Cape Cod guide pulls it together.

At 19 Tradesman Cir, East Falmouth, MA 02536 — in the Town of Falmouth, Barnstable County, on a private road off Thomas B. Landers Road, next to the Town's Waste Management Facility and minutes from Route 28.

Mostly the timing. Provincetown, our furthest stop, is about 66 road miles from the yard, Truro about 59 and Wellfleet about 52, so same-day there depends even more on availability. On the Outer Cape, a truck reaching a private lot over a Cape Cod National Seashore road with no other access needs a National Park Service permit (36 CFR 5.6(c)), and in Truro and Provincetown we check the Town's rules before booking.

Yes — they are villages of the Town of Barnstable, so the Town's Board of Health and ordinances apply. The one thing that changes by village is the fire permit: Barnstable is served by several fire departments and districts, including Hyannis, COMM (Centerville-Osterville-Marstons Mills) and Cotuit, and the permit for a container left overnight comes from the one covering the job.

Every town licenses haulers through its Board of Health, and a few go further. Mashpee licenses every dumpster contractor, inspects the trucks and requires empty dumpsters to go back to the contractor's yard between rentals (Refuse Regulation §§ 4A, 4E, 4H). Sandwich requires trash haulers to be licensed by the Board of Health and to follow the Upper Cape Regional Transfer Station rules (Bylaw § 4.10). Truro wants Board of Health and DPW hauler permits, and Provincetown requires an Integrated Pest Management contract for the whole time a dumpster is on site — in those two we check the Town's rules before booking. Each town page says what that town asks for.